Return, Refund & Exchange Policy

Customer satisfaction is important to Monotique. If you experience an issue with your order, we're here to help.

Returns

You may request a return within 7 days of receiving your order if the product is damaged, defective, or incorrect.

Returned products should be unused, in their original condition, and include original packaging and tags where applicable.

Exchanges

Products may be exchanged for eligible reasons such as receiving the wrong size, color, or item, subject to stock availability.

For hygiene reasons, certain personal items, including undergarments, may not be eligible for return or exchange if they have been opened, worn, or used, unless they arrive damaged or incorrect.

Refunds

Approved refunds will be processed using the original payment method or another agreed method where applicable. Processing times may vary depending on your payment provider.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or promotional conditions. Any such exclusions will be clearly indicated where applicable.

Return Shipping

If the return is due to our error, we will provide appropriate assistance. In other cases, customers may be responsible for return shipping costs unless otherwise stated.